Alleve’s cancellation policy
We understand that plans can change and unforeseen circumstances can arise. To ensure fairness for all guests and to allow us time to fill your space, we ask that cancellations or changes be made at least 48 hours before your session.
Our policy is as follows:
More than 48 Hours' Notice
No charge applies.
You can easily cancel or reschedule online by logging into your account at Alleve Booking Platform.
Your credit will be returned to your account for future use.
Refunds are available within 30 days of purchase; please contact us by phone or email to request a refund.
Between 48 and 24 Hours' Notice
A rescheduling fee of £9.99 applies if you need to move your appointment within this timeframe.
You must contact us by phone or email to reschedule, as changes cannot be made online during this period.
Less than 24 Hours' Notice or No-Shows
If you cancel or miss your appointment with less than 24 hours’ notice, the session will be charged in full.
You’re welcome to send someone in your place to use your booking and avoid the charge.
For cancellations or rescheduling, please contact us with your name and appointment details.
Aberdeen: 01224 379 596 or aberdeen@alleve.co.uk
Glasgow: 014 1816 1015 or glasgow@alleve.co.uk
Thank you for your understanding and for helping us maintain fairness for all clients.
Alleve’s refund policy
Refunds are available within 30 days of purchase, provided the session or package has not been used. To request a refund, please contact us by email or phone, and our team will process it promptly. Please be aware that no-shows are ineligible for refunds. For details on consumer rights regarding refunds, visit UK Government Consumer Rights.
We are committed to your satisfaction and are available to address any concerns or questions you may have regarding our policies. Please note that our policies are subject to periodic review and updates.